What is the cancellation policy and how much are the fees if any?

Reservations may be canceled free of charge up to 6 days before the scheduled date of use. To cancel, please reply to your reservation confirmation email and state your request for cancellation. Your cancellation will be considered complete once you receive a cancellation confirmation email from us. Cancellations made 5 days before the scheduled date will incur a 40% cancellation fee. The cancellation fee increases by 10% per day thereafter, reaching 80% if canceled on the day before the scheduled date.

Can we cancel ON THE day?

We highly encourage you to honor your reservations because it is an experience that you can’t miss. If cancellations are due to bad weather or other natural circumstances, we will provide you a full refund. However, for any other reasons, we unfortunately won’t be able to give you a refund.

Can we make changes on the reservation details such as the dates and types of bikes after the initial confirmation?

As much as we want to grant every request as possible, this all depends on the availability of stocks. Please let us know through an email as soon you can so we can find ways to accommodate the changes you wish for.

Will I be provided with locks, helmets?

Yes, all our plans come with locks, emergency lights, helmets.

What do we need to bring on the day of the reservation?

Just make sure to bring your driver’s license, credit card, valid passport or any government IDs for identification purposes.